“Good afternoon Paul. Hopefully, when you read this email, it will be Monday morning and you will have had an enjoyable weekend. I cannot fully express in words how delighted I am with my Pinchbeck watch. It is truly a watch of exquisite beauty and craftsmanship. I am sincere when I say this is the most beautiful watch I have ever owned. Wearing it will be a genuine honour, and I will only wear it on special occasions and treasure it as part of the Pinchbeck Heritage

I am deeply grateful for what you have done by making this for me.”

“Just wanted to let you know that the Lindum watch has been safely delivered and I am absolutely delighted with it! What an enviable profession and skill you have producing such lovely items! Thank you so much for your efforts in making it available in a short space of time - it is so very much appreciated! ”

“Good morning. I received the watch ‘Lambeth Reach’ edition today. Simply stated, it is amazing! The classic elegance demonstrates extraordinary skill in watch making. I now own three Harold Pinchbeck timepieces. All are treasured! It has been a pleasure doing business with you.”

“I received the watch with everything no problems! The gold second hand looks lovely, please tell Rob the watchmaker that I am very appreciative, and also to your credit too for allowing me to make something special for it. Of course, I have to give big thanks to you for the deployment clasp, it is really something I need.”

“Hi Paul.. I just thought you would like to know that I am thrilled with my Classic watch..Your service and communication though the whole process was excellent.. My watch is much admired. Many thanks. Kind regards Kim”

“I’ve been wearing my new Inigo watch for a week now and I’m very happy with it. One friend spotted it and said he thought I would have bought a “smart” watch. I replied that I had indeed bought a very smart watch; we just had to remember the old definition of the word “smart”. One thing I am very impressed with is that when the watch arrived it was already ticking to within 1 second of GMT. Now, after a week, its just about the same and has never been more than 3 or 4 seconds different during that time. When I looked for a watch like this I was disappointed to see others with movements spec’ed around 30 seconds a day. You regulate your watches before sending them out and I am very happy I chose a Pinchbeck.”

“I wanted to send a word of thanks for servicing my watch. The new strap and “glass”, combined with your removal of scratches from the case make it look like new. No doubt it has also benefited from the service whose effects will be evident in continuing accuracy. The watches I wore while mine was with you were fine, but now my Pinchbeck is back on my wrist the world seems normal again.”

“I got an engraved Inigo Parchment. Paul Pinchbeck ensured it was made to perfectly fit my small wrist, producing a beautiful time piece I shall forever treasure. His is level of service is second to none! Thank you ever so much Paul! I adore my watch!”

“Dear Mr Pinchbeck. Firstly, I must apologise for not writing sooner to express my delight and joy at the purchase of my Harold Pinchbeck watch, which always attracts attention and comments by people whenever I wear it. I had been looking for a watch that had English origins and history to compliment my small collection of Swiss watches. The watch generates a real pride of ownership when worn that more than equates with other luxury watches. The watch looks amazing, has a real sense of quality in both the weight and design, and a wonderful aroma of leather form the strap. Once again, thank you for a great watch and fantastic customer service.”

“Dear Mr Pinchbeck, I just wanted to send a brief letter of thanks for my brilliant watch, which indeed I received a little over a week ago. Without wishing to sound too over-sentimental and gushing in my appreciation, I just wanted to acknowledge the craftsmanship and heritage that went into making it. The George model that I chose has proven to be a beautifully-made timepiece, one that is understated in appearance with a timeless design that fits perfectly and looks fantastic. It is everything I expected it to be, and then some! The box made of polished wood, with a personalized plaque on top, now takes up pride of place on my bedside table. Thank you to yourself and your small team for ensuring it was made tailored to my request. The telephone service and expertise when I first contacted you was second-to-none, and I will not hesitate to recommend Harold Pinchbeck to any family or friends with a discerning eye for the finer qualities of timepieces.”

“Thank you very much for all your correspondence and keeping myself informed about my recent purchase. I have received my watch, and on opening the box I was very happy with what I found. A super watch elegantly matched to the dark green strap, I am very pleased I waited those extra few days for everything to be put together. The presentation box alone is a wonderful item and a beautiful box in which to keep and store the watch when not being worn. I will certainly consider purchasing another Harold Pinchbeck watch in the near future, preferably a bespoke Christopher, as it would be nice to have another timepiece made to compliment the racing green dial of the George. Thank you for your expertise and it was a joy to have spoken to you, always nice to receive great customer service. Thanks again and I look forward to contacting you again, thanks to all those that had a hand in making the watch too”

“Dear Sir. I am emailing you in simple appreciation of the service you offer, I subscribed to your newsletter expecting just an occasional email but was gratified to receive this morning your brochure and letter in the post. This direct and personal approach is remarkably pleasing in an era of condescendingly bland customer service representatives and mirrors your offered products brilliantly. Whilst this approach is more archaic than revolutionary, it certainly feels like a breath of fresh air. Although I cannot afford to invest in one of your fine watches at present, I very much intend to do so in the future.”

“You clearly have a fantastic team of people down there and I will now inevitably only ever buy “Pinchbeck” watches. I’ve already had a number of comments regarding the watch and have referred them to your website. I look forward to dealing with your company in the future..”

“A quick note to say how good it was to meet you and to let you know how pleased I am with my watch. I was in Hong Kong last week on business, the two brothers that are owners of the company I am working with, both noticed my watch and commented on its classic style and even the curvature of the glass. So it does attract attention - I told them it was a Harold Pinchbeck watch.”

“Hi Paul, Just to let you know that James’ watch arrived safely yesterday and he is very happy with it. In addition, I wanted you to know how impressed we have been with the customer service offered by Harold Pinchbeck, a few simple things really go a long way and the service provided by you and your staff rivals some of the most well known corporates as well as other premium brands - we wouldn’t hesitate to recommend you.”

“The experience of un-wrapping the watch was a pleasure, and the stunning box just adds to the occasion. Regarding the watch itself, I was a touch apprehensive simply because I only had the photos to go by, and a sense of size and proportion are not always that easy to gauge. Excellent though - not too large or bulky and the strap is more slim line than I expected which is also great. Simply understated elegance, which is exactly what I was looking for. I am really chuffed, so thanks to all your team who made it well worthwhile waiting for!”

“I was anticipating something quite special, and this has more than fulfilled my expectations. It is satisfyingly neat, readable, and has an overall aesthetic that reminds me of a dial from a classic car. Many thanks for creating such an excellent watch.”

“It is a truly beautiful watch. There is a timelessness to this piece that makes it quite unique. I want to thank you for everything. It has been a first rate experience from start to finish...”

“My parcel arrived yesterday morning just as you advised. I think it took me five minutes to carefully unwrap (excellent packing) but it was well worth the wait. One of your reviews describes the watch as ‘understated elegance’ and I think that’s a perfect description. I’m absolutely delighted with it so thanks to you and your team...thank you for a special experience!”

“The watch arrived safely and on time and I wanted to say how pleased I am...It is very comfortable on the wrist and looks great too! My wife is also pleased that my long search has been completed - muliple trips to various shops, airport duty-frees and websites! Little does she realise that it might be the start of a collection...Thanks again and best wishes.”

“Thanks Paul, it arrived on Friday and now adorns my wrist as I’m sitting at my office desk on this Monday morning. The Christopher has met all my expectations. By coincidence, the parchment dial is almost a perfect match for the interior of my new car. The red sweep second hand is mesmeric and a constant distraction as my existing watch only has a small indication. The leather strap is superbly comfortable compared with the steel bracelet worn previously. Last but not least, the watch’s automatic, mechanical movement beats the mental imagery of a quartz device at all levels. Once again, thanks for a real piece of craftmanship with soul. Very Best Wishes to you and your craftsmen.”

“Dear Paul. Thank you very much. I’m thrilled with the watch and so pleased that I managed to find an individual ‘artisan’ watchmaker like you amidst so much of the same. For me, it has the perfect balance of classicism and simple, elegant purity. Please stay as you are, doing what you do so well & I hope there’s another generation of young Pinchbecks who are inspired by their forefathers!”

“Good morning Mr Pinchbeck. My George watch arrived safely this morning, and is working as promised.
A big thank you to yourself and all the craftsmen involved, it looks absolutely superb and feels right upon my wrist. There are very few people left in this world that actually take great pride in what they do, and I imagine the people who work for you, and yourself, are amongst the few. The best part about owning this watch, apart from it being hand built, is talking to the man who actually owns and runs the company, there are a lot of companies out there who should take a leaf out of your book as regards customer service!
Thank you once again.”

“My watch arrived this morning and I’m delighted with it. I had looked a long time for a quality watch that was simple and understated in style, and not like a slightly smaller version of Big Ben. This fits the bill exactly and the strap and box complement it very nicely. Your service matches the quality of the watch.”

“The watch itself is everything I had imagined and hoped it would be. I have searched for many years for the right watch, I have now found it! My thanks to you and the people involved. Thank you for a beautiful watch.”

“Pinchbeck has the highest regard for British craftsmanship and engineering, so the watches are produced to the highest standard, with understated styling, and are built to give good service for many generations, just like our motorcycles.”

“My Husband was so impressed and needless to say, breathless, as he marvelled at the beautiful timepiece you have made individually for him. He has been wearing it with pride and we have had many comments on how lovely and special it is to have a watch personally made for you. Thank you for your very attentive service, attention to detail and assistance in making the watch and sending it all the way to my husband in Australia.”

“Well, it certainly was worth waiting for. It is beautiful. Already, people have noticed the watch so I have directed them to your website. I am pleased to know that being put together in the UK, the UK keeps the skill of watch making. Thank you once again for the excellent service.”