“Good afternoon Paul. Hopefully, when you read this email, it will be Monday morning and you will have had an enjoyable weekend. I cannot fully express in words how delighted I am with my Pinchbeck watch. It is truly a watch of exquisite beauty and craftsmanship. I am sincere when I say this is the most beautiful watch I have ever owned. Wearing it will be a genuine honour, and I will only wear it on special occasions and treasure it as part of the Pinchbeck Heritage. I am deeply grateful for what you have done by making this for me.”

“Just wanted to let you know that the Lindum watch has been safely delivered and I am absolutely delighted with it! What an enviable profession and skill you have producing such lovely items! Thank you so much for your efforts in making it available in a short space of time - it is so very much appreciated! ”

“Good morning. I received the watch ‘Lambeth Reach’ edition today. Simply stated, it is amazing! The classic elegance demonstrates extraordinary skill in watch making. I now own three Harold Pinchbeck timepieces. All are treasured! It has been a pleasure doing business with you.”

“Hi Paul.. I just thought you would like to know that I am thrilled with my Classic watch..Your service and communication though the whole process was excellent.. My watch is much admired. Many thanks. Kind regards Kim”

“I received the watch with everything no problems! The gold second hand looks lovely, please tell Rob the watchmaker that I am very appreciative, and also to your credit too for allowing me to make something special for it. Of course, I have to give big thanks to you for the deployment clasp, it is really something I need.”

“I’ve been wearing my new Inigo watch for a week now and I’m very happy with it. One friend spotted it and said he thought I would have bought a “smart” watch. I replied that I had indeed bought a very smart watch; we just had to remember the old definition of the word “smart”. One thing I am very impressed with is that when the watch arrived it was already ticking to within 1 second of GMT. Now, after a week, its just about the same and has never been more than 3 or 4 seconds different during that time. When I looked for a watch like this I was disappointed to see others with movements spec’ed around 30 seconds a day. You regulate your watches before sending them out and I am very happy I chose a Pinchbeck.”

“I wanted to send a word of thanks for servicing my watch. The new strap and “glass”, combined with your removal of scratches from the case make it look like new. No doubt it has also benefited from the service whose effects will be evident in continuing accuracy. The watches I wore while mine was with you were fine, but now my Pinchbeck is back on my wrist the world seems normal again.”

“My Harold Pinchbeck Edward Watch arrived by special delivery at 8.30am on Friday morning just as you had promised. Since discovering your company and website it has been a very special adventure. From receiving your brochure and sample of leather strap, to the opportunity to attend a private appointment with you and Jason to view The Edward in the fabulous setting of Lincoln Cathedral Quarter. As soon as I held the watch, smelt the leather and fitted the watch onto my wrist, I knew I had found the ‘Classic English Gentleman’s Watch’ I had been searching for. Could it get any better I asked myself? When the day of delivery arrived and I unwrapped the heavily protective packaging, it revealed the most beautifully polished wooden presentation box, leather lined and engraved with my name. Inside was my new Edward Watch which I am so excited about wearing. The entire experience has exceeded all my expectations. Thank you Paul for managing every part of the customer experience. My very best wishes to you and all your team. ”

“I got an engraved Inigo Parchment. Paul Pinchbeck ensured it was made to perfectly fit my small wrist, producing a beautiful time piece I shall forever treasure. His is level of service is second to none! Thank you ever so much Paul! I adore my watch!”

“Dear Mr Pinchbeck. Firstly, I must apologise for not writing sooner to express my delight and joy at the purchase of my Harold Pinchbeck watch, which always attracts attention and comments by people whenever I wear it. I had been looking for a watch that had English origins and history to compliment my small collection of Swiss watches. The watch generates a real pride of ownership when worn that more than equates with other luxury watches. The watch looks amazing, has a real sense of quality in both the weight and design, and a wonderful aroma of leather form the strap. Once again, thank you for a great watch and fantastic customer service.”

“Dear Mr Pinchbeck, I just wanted to send a brief letter of thanks for my brilliant watch, which indeed I received a little over a week ago. Without wishing to sound too over-sentimental and gushing in my appreciation, I just wanted to acknowledge the craftsmanship and heritage that went into making it. The George model that I chose has proven to be a beautifully-made timepiece, one that is understated in appearance with a timeless design that fits perfectly and looks fantastic. It is everything I expected it to be, and then some! The box made of polished wood, with a personalized plaque on top, now takes up pride of place on my bedside table. Thank you to yourself and your small team for ensuring it was made tailored to my request. The telephone service and expertise when I first contacted you was second-to-none, and I will not hesitate to recommend Harold Pinchbeck to any family or friends with a discerning eye for the finer qualities of timepieces.”

“Thank you very much for all your correspondence and keeping myself informed about my recent purchase. I have received my watch, and on opening the box I was very happy with what I found. A super watch elegantly matched to the dark green strap, I am very pleased I waited those extra few days for everything to be put together. The presentation box alone is a wonderful item and a beautiful box in which to keep and store the watch when not being worn. I will certainly consider purchasing another Harold Pinchbeck watch in the near future, preferably a bespoke Christopher, as it would be nice to have another timepiece made to compliment the racing green dial of the George. Thank you for your expertise and it was a joy to have spoken to you, always nice to receive great customer service. Thanks again and I look forward to contacting you again, thanks to all those that had a hand in making the watch too”

“Dear Sir. I am emailing you in simple appreciation of the service you offer, I subscribed to your newsletter expecting just an occasional email but was gratified to receive this morning your brochure and letter in the post. This direct and personal approach is remarkably pleasing in an era of condescendingly bland customer service representatives and mirrors your offered products brilliantly. Whilst this approach is more archaic than revolutionary, it certainly feels like a breath of fresh air. Although I cannot afford to invest in one of your fine watches at present, I very much intend to do so in the future.”

“Dear Paul. Just a quick email to thank you for another beautiful watch.
Oliver absolutely loved it, especially the personalisation which makes it even more special to him and unique. Once again I must also thank you for your outstanding customer service. After ordering a watch for my son’s 21st with you I did not consider any other company when ordering for my husband’s 50th. Your watches and attention to detail are truly outstanding!”

“The watch is beautiful and he loves it. He is very impressed, not just with watch, but the history of your company. As a businessman himself, he is thrilled to have something made by craftsman in Britain. As part of his job, my husband travels abroad, so I’ve ensured he knows where you are - just in case anyone asks where he got the watch and would like one themselves!! I wouldn’t hesitate for second in recommending you. May I thank you for your help, attention to detail, and exemplary customer service from the initial phone call to arranging an expedited delivery. Regards, and every best wish for the future.”

“Now a week into the ownership of my Pinchbeck George watch with midnight blue dial and gilt hands, it’s such a wearable watch! With its 35mm case it’s neither imposing nor weighty and can be worn day and night in comfort. Having used the watch since it arrived, its quiet but impressive looks made me realise how clumsy and overbearing many other watches are. The Tanner Bates alligator strap fits perfectly and grips comfortably to the wrist whether in cold or hot conditions, the elegant wood case with brass inscription completes the presentation. Pinchbeck watches may seem plain to those that like a lot of bling on their wrists but there are endless watch suppliers that cater for that market.
So many thanks to all at Harold Pinchbeck for my George watch that grows in my respect day by day!”

“The watch is sublime. It looks and feels absolute quality, much better than I could have imagined! The matt blue face with the gold hands is a great combination that works extremely well. The case is a lovely design that matches the classic looks. The strap is indeed lovely meaning the whole combination is fantastic - a winner!”

“Dear Paul. I’ve recently received the Edward watch as a birthday present and just wanted to say its fantastic! I’m really pleased with it! My parents who had organised it with you said it was a really great service and a pleasure to deal with.
Many thanks again.”

“I am very pleased to say that my George watch arrived safely about an hour ago. It looks very good indeed, I could not be more pleased. On arrival it was running smoothly and showing the correct time... I am wearing it with pride! Many thanks for all your help and my thanks also to Jason. I look forward to being in contact over many years of ownership and wish you continuing success.”

“Thank you so much for all your assistance, the watch did arrive last Wednesday and was so beautifully wrapped. My husband was absolutely thrilled with his gift! Not only was he impressed with the watch but also the history of your company and the first class service that I have received. It is so refreshing to find such a wonderful product made by a caring and professional company, I will certainly be recommending you in the future.”

“I just wanted to say that the watch arrived on Saturday morning and our son was absolutely delighted when he opened it - it really is extremely pleasing and I know he really will enjoy wearing this for many a year. So, my many, many thanks indeed to you for all your outstanding help and even more important for a fantastic piece of workmanship.”

“I received a Pinchbeck watch for my 60th birthday. It is a beautiful watch which came in a very impressive presentation box with a brass personal inscription. Best of all it is made in England, a very rare thing these days. It is quality and I could not have asked for better.””

“You clearly have a fantastic team of people down there and I will now inevitably only ever buy “Pinchbeck” watches. I’ve already had a number of comments regarding the watch and have referred them to your website. I look forward to dealing with your company in the future..”

“A quick note to say how good it was to meet you and to let you know how pleased I am with my watch. I was in Hong Kong last week on business, the two brothers that are owners of the company I am working with, both noticed my watch and commented on its classic style and even the curvature of the glass. So it does attract attention - I told them it was a Harold Pinchbeck watch.”

“Hi Paul, Just to let you know that James’ watch arrived safely yesterday and he is very happy with it. In addition, I wanted you to know how impressed we have been with the customer service offered by Harold Pinchbeck, a few simple things really go a long way and the service provided by you and your staff rivals some of the most well known corporates as well as other premium brands - we wouldn’t hesitate to recommend you.”

“The experience of un-wrapping the watch was a pleasure, and the stunning box just adds to the occasion. Regarding the watch itself, I was a touch apprehensive simply because I only had the photos to go by, and a sense of size and proportion are not always that easy to gauge. Excellent though - not too large or bulky and the strap is more slim line than I expected which is also great. Simply understated elegance, which is exactly what I was looking for. I am really chuffed, so thanks to all your team who made it well worthwhile waiting for!”

“I was anticipating something quite special, and this has more than fulfilled my expectations. It is satisfyingly neat, readable, and has an overall aesthetic that reminds me of a dial from a classic car. Many thanks for creating such an excellent watch.”

“It is a truly beautiful watch. There is a timelessness to this piece that makes it quite unique. I want to thank you for everything. It has been a first rate experience from start to finish...”

“My parcel arrived yesterday morning just as you advised. I think it took me five minutes to carefully unwrap (excellent packing) but it was well worth the wait. One of your reviews describes the watch as ‘understated elegance’ and I think that’s a perfect description. I’m absolutely delighted with it so thanks to you and your team...thank you for a special experience!”

“The watch arrived safely and on time and I wanted to say how pleased I am...It is very comfortable on the wrist and looks great too! My wife is also pleased that my long search has been completed - muliple trips to various shops, airport duty-frees and websites! Little does she realise that it might be the start of a collection...Thanks again and best wishes.”

“Just received my Christopher and I am thoroughly pleased! The inscription is beautifully executed on the chapter ring; not an easy task I expect. The design and details are quite perfect and just as desired. It fits my wrist perfectly! Many thanks to you and your associates for working with me on this.”

“Thanks Paul, it arrived on Friday and now adorns my wrist as I’m sitting at my office desk on this Monday morning. The Christopher has met all my expectations. By coincidence, the parchment dial is almost a perfect match for the interior of my new car. The red sweep second hand is mesmeric and a constant distraction as my existing watch only has a small indication. The leather strap is superbly comfortable compared with the steel bracelet worn previously. Last but not least, the watch’s automatic, mechanical movement beats the mental imagery of a quartz device at all levels. Once again, thanks for a real piece of craftmanship with soul. Very Best Wishes to you and your craftsmen.”

“I just wanted to thank you for doing such a fantastic job on my watch - I love it! I notice you also swapped the hour/minute hands for silver ones - I think this colour combination with the red second hand is very striking indeed. I suspect this was a bigger job than it would appear and intend to take a couple of photos of it for you which you can use for should you see fit.
Thanks again, I’m never going to take this off!”

“I’m writing to let you know that my partner was really delighted with his watch – as was I! It arrived in time and it is beautiful, just like the picture. We couldn’t be more pleased, and thank you for being so very helpful with all the arrangements.”

“Dear Paul. Thank you very much. I’m thrilled with the watch and so pleased that I managed to find an individual ‘artisan’ watchmaker like you amidst so much of the same. For me, it has the perfect balance of classicism and simple, elegant purity. Please stay as you are, doing what you do so well & I hope there’s another generation of young Pinchbecks who are inspired by their forefathers!”

“Good morning Mr Pinchbeck. My George watch arrived safely this morning, and is working as promised.
A big thank you to yourself and all the craftsmen involved, it looks absolutely superb and feels right upon my wrist. There are very few people left in this world that actually take great pride in what they do, and I imagine the people who work for you, and yourself, are amongst the few. The best part about owning this watch, apart from it being hand built, is talking to the man who actually owns and runs the company, there are a lot of companies out there who should take a leaf out of your book as regards customer service!
Thank you once again.”

“Even the packaging of a Pinchbeck watch is first class as the lined wooden box and brass engraving appear out of the protective box. It really feels like the watch has been made for you, an impression backed up by a letter signed by Paul Pinchbeck and notes on the amazing history of the Pinchbeck family and their love of watches and timekeeping since the early 18th century. The William watch is neat and clean but with warmth from the parchment face and all has a perfect finish. When you strap it on it feels like your watch straight away and I shall enjoy it for years to come.”

“My Cristopher arrived safe and well packaged - the presentation case was a very nice touch and beautifully finished. The watch itself was everything I had imagined and hoped it would be - the pictures sent a little before completion did not do it justice in comparison to the finished article, particularly with the addition of my strap choice. The strap itself is as I imagined it would be when choosing the leather and stitching, and is bedding in nicely whilst the choice of Rhodium plating and Blue colour for the dial was definitely worth the extra effort and time - the effect is fantastic and it perfectly matches my fountain pen. The final touch of the inscription on the inner ring is perfect - very discrete and yet a constant reminder whenever I look at the watch. Having searched for years for the right watch for me, I know now I have found it! My thanks to you and the craftsmen involved. Very many thanks again for a beautiful watch”

“Just to confirm that we have received the watch this morning. We are really pleased with it and I am sure our son will love it.
I would like to take this opportunity to thank you, not only for a beautiful watch but also for the fantastic customer service. We would not hesitate in recommending your company”

“Just to confirm the watch arrived, beautifully packaged and was presented yesterday evening. It was received with much pleasure and appreciation – so thank you.”

“The watch arrived on time yesterday, and here’s a little picture with it on my wrist, I think I will call it gorgeous George!”

“I have received my Pinchbeck watch so I had to email and say how thrilled I am with it, it is perfect in every way, beautifully put together and finished superbly by the presentation box and engraving on the case. It will be a watch that I will always treasure ,a truly fitting special gift for a special occasion.””

“Hi Paul. My Wife loved her watch as I do too, the size is perfect and everything about the service has been exemplary, best of all is knowing there aren’t too many examples like it around and its made in England.”

“Just to let you know the watch arrived first thing on Wednesday as scheduled and Gus was delighted with it! He is wearing it now and it looks lovely. Thank you so much for the excellent service.”

“Paul, Just wanted to let you know the watch went down a treat with the husband! ...He loved it!”

“Just to let you know, the watch arrived this morning. What a lovely watch and quite unique compared to what you normally see in the high street shops.”

“Received the watch Yesterday and its exactly what I wanted , I’m sure I will have many years of enjoyment checking the time.”

“My William watch arrived today. I am very pleased with it. I have no doubt it must give you a great deal of pleasure, satisfaction and pride to produce something so good. Please thank the lady at Fergusons for her assistance.”

“I’ve just collected it and can’t thank you enough. Not only did you hit the deadline, but both the case and watch are super. It’s a fitting gift and one which I know he will appreciate. Thank you for your excellent customer service and best wishes.”

“Just to let you know that I have received the watch today and it is absolutely beautiful. Thank you.”

“My watch arrived this morning and I’m delighted with it. I had looked a long time for a quality watch that was simple and understated in style, and not like a slightly smaller version of Big Ben. This fits the bill exactly and the strap and box complement it very nicely. Your service matches the quality of the watch.”

“The watch itself is everything I had imagined and hoped it would be. I have searched for many years for the right watch, I have now found it! My thanks to you and the people involved. Thank you for a beautiful watch.”

“Pinchbeck has the highest regard for British craftsmanship and engineering, so the watches are produced to the highest standard, with understated styling, and are built to give good service for many generations, just like our motorcycles.”

“My Husband was so impressed and needless to say, breathless, as he marvelled at the beautiful timepiece you have made individually for him. He has been wearing it with pride and we have had many comments on how lovely and special it is to have a watch personally made for you. Thank you for your very attentive service, attention to detail and assistance in making the watch and sending it all the way to my husband in Australia.”

“Well, it certainly was worth waiting for. It is beautiful. Already, people have noticed the watch so I have directed them to your website. I am pleased to know that being put together in the UK, the UK keeps the skill of watch making. Thank you once again for the excellent service.”

“Dear Paul, Just to let you know that I received the watch yesterday morning.
It looks even better than i imagined! It is simple and gives that “back to the basic” impression. It’s leather strap is unique in its design and gives the watch a tough character.”

“Hi Paul. Watch received and it is everything I hoped it would be. Absolutely beautiful I doubt it will be my last Pinchbeck watch! Thank you again for such a personal service and such great quality. Have a great weekend
”

“Morning Paul, Watch arrived Saturday, thank you very much. I am now sat at my desk proudly wearing my Pinchbeck watch.”

“Good Morning Paul. Just received the watch, many thanks. Absolutely chuffed with it!! Now to start saving for the Edward. Thank you very much for the impeccable service”

“Dear Mr Pinchbeck, I know a photo of one of your watches on a wrist is a pretty poor thank you, but just to say that I am over the moon with my watch! The service that I have received has been exceptional and please feel free to contact me in the future should you need any testimonial.
”

“Paul – the new watch arrived yesterday, and it was better than I’d anticipated. Thank you so much for making it!! It’s for my daughter’s birthday, and I hope she’s as enthusiastic as I. Next step is organizing to buy a Christopher.”

“Paul it’s gorgeous! I cannot wait to give it to him - he’s going to be delighted!
Kindest regards and many thanks for all your help.”

“My wife recently purchased me a watch from yourselves as a birthday present.
I can honestly say it is the best watch I have ever worn and imagine I will pass this watch to my children one day.”

“It came on Saturday and he loved it! Thank you so much. I have forwarded your webpage to a number of people.
We will be return customers !!”

“I have just received my new William watch. The watch is everything I expected. People who have seen the watch have commented on the quality and clean cut lines, which give the watch a distinctive appeal and exclusivity. I purchased the hand made watch strap which is of high quality and finish. I have been exceptionally impressed with the level of attention to detail with the watch, watch strap and service. The presentation box and personal note are what make your company one which I would highly recommend to friends and family. I hope to purchase other watches from your company.”

“Just to say thank you very much. Awesome watch, Brilliant service! Hope you guys have a ‘Great’ Christmas!”

“As Mr England and being involved in Mr World I do a lot of traveling and I need 2 things; perfect time and the perfect look. One of the things I would never be without is my Harold Pinchbeck watch.”

“My Husband was so impressed and needless to say, breathless, as he marvelled at the beautiful timepiece you have made individually for him.
He has been wearing it with pride and we have had many comments on how lovely and special it is to have a watch personally made for you. Thank you for your very attentive service, attention to detail and assistance in making the watch and sending it all the way to my husband in Australia.”

“The SS101 is simply brilliant in shape and design, I can’t believe my Dad never wears his Rolex anymore! It is a truth that needs to be shared with everyone. It’s a great wristwatch indeed.”

“The watch came and he has it on his wrist... loves it. You’ll be happy to know he had a Rolex and has since sold it - just up and got rid of it thanks to your timepiece. Thanks again for your efforts.”

“Just to confirm that my watch arrived on Friday. I am so pleased with it. Everything about the watch is what I expected. It’s beautiful. I love the uncluttered face, blue background and the sweep of the second hand. Just why I ordered the watch. Thank you very much and please thank the watchmaker for me.”

“I am delighted with my Pinchbeck George watch. I received it from my fiancée as a wedding gift and I am so happy with it. It is lovely wearing something so attractive that isn’t made by one of the usual high street brands.”

“Thank you so much for my beautiful watch. I am so pleased with it that this will be my watch for life!”

“I wanted to say how pleased I am with the design of my Pinchbeck watch, escpecially the colour and simplicity. The Parchment dial with the dark brown leather is a perfect mix of colour, it looks beautiful on the wrist and goes so well with any attire...it does not ‘shout’... it compliments”

“The watch arrived safely this morning at 10.30 and looks fantastic, I am really looking forward to wearing it. It really is a stunning timepiece with the black leather strap and red stitching, a lovely touch.”

“Thank you so much for the watch and the great service! My new watch is fantastic...I am so pleased. It was very refreshing to receive such a personal and direct service. Again thank you very much!”

“My Husband loved his gift, he was so happy! Thank you very much for all your help in making this lovely watch for him, and the help you gave me in the process. What a lovely present.
”

“Received my Edward several days ago, wow... thanks, what a great watch and beautiful design. Its style is top notch, with its simple lines and lovely neutral parchment dial...it goes with everything I choose to wear. Thank you for the great watch and the personal touch.”

“Just wanted to show our thanks in your producing our father this lovely watch. What a nice watch and so beautifully presented! He was so pleased to receive it and is wearing it with such pride.
The beautiful packaging and personal letter just finished it off so well. Thank you from us all.”

“What a great watch! wonderful service and all so well made and presented!
I am overjoyed with my new watch, I finally feel like I have a watch that I own and have had at least some involvement in its making.It is such a great design and feels so good to wear. Thank you all! ”